Hotline and Support

Hotline Call-in Numbers for Collaborative Members

General Collaborative Questions
To discuss the Collaborative and its activities in general, call either MHEC or Micro Focus

MHEC: Nathan Sorensen (612) 677-2767
Micro Focus: Brian Brian O'Donnell (651) 674-2093

Technical Service Support
For Premium 400 Service Incident Telephone Support call 1 (800) 255-2707.
For Premium Support service contract administration questions such as changing pin numbers, call 1 (800) 453-1267 ext. 19010.

Resource Materials
To order resource materials at the Collaborative discount, (The Professional Resources Suite, the Support Resource Library, the Software Evaluation Library or the Product Toolkits), contact Micro Focus at: https://www.microfocus.com/support-and-services/

Customer Response Center
If you have any questions regarding Micro Focus's products or solutions prior to your purchase, you may contact the Customer Response Center by any of the methods listed below:
PHONE: 1-888-321-4CRC (4272) 6 a.m.-6 p.m. MST
TECH SUPPORT: 1 (800) 858-4000
E-MAIL: Entitlements@MicroFocus.com
LIVE WebChat: Client requirements Monday-Friday 6 a.m.-6 p.m. MST.

Free Product Support for Collaborative Members

Support Home - This is the main support page.

Patches & Fixes - Contains files for updating Micro Focus products.

Downloads - This is the main downloads page.

Forums - Explore discussion, contact product experts, and submit questions and feedback to our community forums.

 

Paid Product Support

If you have not visited this Micro Focus site before, you will need to create a profile for logging into Micro Focus Technical Services.

Training - all forms, including Advanced Technical Training (ATT)

Incident Based Telephone Support - Premium Support Hotline is 1 (800) 255-2707. You will need your Micro Focus Support Pin#

Premium Service Telephone Support Incidents
Collaborative Members are able to purchase Premium Service Technical Support Telephone Incidents at substantially discounted prices. Through its agreement with Micro Focus, MHEC has established a pool of Premium Service Technical Support Telephone Incidents for use by Collaborative Members. As a Collaborative Member, your institution is able to purchase these incidents as needed on a just in time basis at a price of $500 per incident. (Collaborative Members receive one complimentary Premium Service Telephone Technical Support Incident at the time of initial enrollment). Incidents consumed by Collaborative Members are recorded by Micro Focus and forwarded to MHEC. Each Collaborative Member is then billed monthly by MHEC for the number of incidents it actually uses from the pool. MHEC will periodically replenish the pool of incidents as needed. Click here, for purchasing and using the Premium Service Technical Support Telephone Incidents.

Technical Subscriptions - publications and services you can subscribe to at 20% discount from list price